Shipping and Delivery Information

At Malabis Store App, we strive to provide a seamless and transparent shopping experience for our customers. Our delivery system is integrated with third-party courier services, allowing customers to choose their preferred courier based on delivery time and cost.

Delivery Options

Customers can select from multiple delivery courier services during checkout. Each courier service may have different delivery timelines and charges, which will be displayed at the time of selection. The delivery charges will be borne by the buyer and added to the total order amount.

Estimated Delivery Time

Orders are typically processed and shipped within 4-8 days from the date of order confirmation and payment. The estimated delivery time depends on the courier service selected by the customer at checkout. Any delays due to courier operations or unforeseen circumstances are beyond our control.

Real-Time Tracking

  • Customers will receive real-time tracking updates via email and WhatsApp after their order has been dispatched.
  • Tracking details will include the estimated delivery time, current shipment status, and any courier-related notifications.

International Shipping

For international buyers, orders are shipped and delivered through registered international courier companies and/or international speed post. Delivery times may vary based on customs clearance and local courier policies in the destination country.

Domestic Shipping

For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post. Delivery timelines depend on the shipping option selected during checkout.

Address and Delivery Responsibility

  • Orders will be delivered to the shipping address provided at checkout.
  • Customers must ensure that the provided address is accurate and complete to avoid delivery issues.
  • Malabis Store App is not liable for any delivery delays caused by courier companies, customs clearance, or force majeure events.

Failed Deliveries and Reattempts

If an order is undelivered due to an incorrect address, unavailability of the recipient, or any other issue, the courier service may attempt redelivery as per their policy. If the package is returned to us, the buyer will be responsible for any re-shipping charges.

Contact for Delivery Support

For any issues or inquiries related to order delivery, please contact our customer support team:

  • Email: support@malabis.app
  • Phone: +91 7218982767
  • Customer Service Hours:
    • Monday to Friday: 9:00 AM – 6:00 PM IST
    • Saturday: 9:00 AM – 1:00 PM IST
    • Sunday: Closed

We appreciate your trust in Malabis Store App and strive to ensure a smooth and reliable delivery experience for all our customers.