Effective Date: 05/02/2025

At Malabis Store App, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (https://malabis.app) or use our services.

By accessing or using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We collect the following types of personal information when you interact with our website or services:

a) Information You Provide Directly

  • Personal Details: Name, email address, phone number, and shipping/billing address.
  • Account Information: Login credentials when you create an account.
  • Payment Details: Payment method information (we do not store credit/debit card details; payments are processed securely via third-party gateways).

b) Information Collected Automatically

  • Device & Browsing Data: IP address, browser type, operating system, and pages visited.
  • Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze website traffic.

c) Information from Third Parties

  • We may receive data from payment providers, shipping partners, or social media platforms if you interact with our services through third-party integrations.

2. How We Use Your Information

We use the collected information to:
✅ Process and fulfill orders, including shipping and delivery.
✅ Improve our website, products, and customer service.
✅ Send order confirmations, invoices, and customer support responses.
✅ Notify you about promotions, new products, or policy updates (with your consent).
✅ Detect and prevent fraud or unauthorized transactions.
✅ Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell, trade, or rent your personal data. However, we may share it with:

  • Shipping & Courier Partners – To ensure timely delivery of your orders.
  • Payment Processors – To securely process transactions.
  • Third-Party Service Providers – For analytics, marketing, and technical support.
  • Legal Authorities – If required by law or to protect our rights.

All third-party service providers adhere to strict data protection agreements.

4. Data Security

We implement industry-standard security measures to protect your data, including:
✔ Encrypted transactions via SSL (Secure Socket Layer) technology.
✔ Secure access controls to prevent unauthorized access.
✔ Regular security updates and monitoring.

While we take every precaution, no online transmission is 100% secure, so we advise users to take personal security measures as well.

5. Your Rights & Choices

You have the right to:
🔹 Access & Review the personal data we store about you.
🔹 Correct or Update inaccurate or outdated information.
🔹 Request Deletion of your personal data (except for data required by law).
🔹 Opt-Out of marketing emails by clicking the “unsubscribe” link in emails.

To exercise your rights, contact us at [email protected].

6. Cookies & Tracking Technologies

We use cookies to enhance your experience. By using our website, you consent to our cookie policy. You can disable cookies through your browser settings, but some features may not function properly.

7. Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies or practices. Please review their policies before sharing personal data.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors. If we learn that we have collected data from a child, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

11. Contact Us

For any privacy-related inquiries, you can contact us at:

📍 Address: Plot No. 9, Flat No. 402, Fourth Floor, Rai Asshiyan, Zingabai Takli, In front of Sant Mary Cricket Ground, Nagpur – 440013, India.
📧 Email: [email protected]
📞 Phone: +91 7218982767